PRIVOXDemo

One channel for the service desk and field technicians

A locker loses power before the evening pickups, the spare isn't in the van, a fault looks new: the asset alerts its region, and the technician sorts it out by voice. Work orders stay in your system.

Try it on the radio
  1. Locker 112: Locker 112, Station Square: no power since 17:50
  2. Service desk: Locker one twelve is down, right before the evening pickups. Who's closest?
  3. Duty technician: North Two. I'm five minutes away, I'll take it.
  4. Duty technician: Panel open, the power supply LED is off. No spare in my van.
  5. Technician, north: North Five. I picked one up this afternoon. Bringing it over, ten minutes.
  6. Duty technician: New power supply in. Locker 112 is back up.
  7. Service desk: Power on, I can see it on the console. Work order closed.

How PRIVOX helps

  • Locker 112No power
    Indoor21.4 °C
    MainsOn

    The locker reports a power loss

    A power sensor in the locker raises one alarm on the region's channel. The console card turns red and the technicians' phones wake up.

  • NORTH-5NORTH-2SOUTH-1

    The desk sees who is closest

    The map shows each technician's callsign and speed. One question on the channel, and the nearest one takes the job.

  • Locker 112: panel open, the power supply LED is off.

    NORTH-5 · now

    A photo instead of a guess

    A photo of the open panel or the part label goes into the chat. The parts desk knows the model before the van arrives.

  • NORTH-50:42 · FULL DUPLEX

    A senior engineer on a private call

    For a fault nobody has seen before, a one-to-one call works like a phone call and leaves the region's channel free.

Try it on the radio

The same interface, set up the way it could look for you: your channels, your callsigns, your sensor.

PTT
Inrico T320 — PRIVOX PTT
ptt.privox.tech/app

How we adapt to you

  • Regions and rollout teams

    North, south and the city centre get their own channels. A charger rollout gets a group with an end date: it closes itself, history stays.

  • Each sensor wakes its own region

    A locker in the north alerts the north duty group, not every technician in the country.

  • Subcontractors on a time limit

    Partner installers join with a QR card, keep access until the contract ends and stay off the map if you choose.

What we can add

  • Events from your asset platform

    Your lockers or chargers already report to a back office? We connect those events to the duty channel by webhook, e-mail or MQTT.

  • Duty role with acceptance

    An event goes to today's duty technician and waits until it is accepted. If nobody accepts in time, it moves to the next person.

  • Asset passport

    Open locker 112 from the alarm and see its documents, past visits and earlier alarms on one card. We set it up for your network.

Let's look at your site

A 20-minute call, a live demo on your devices, then a pilot on one real site.

or write to eugene@privox.tech